Support

For BLACK AGENT customers and pilot organizations

Getting help

Write to partner@blacklabs.company from your organization's email address, or call +976 8888 7260 (Mongolian and English). Include your organization name and, for technical issues, what you were doing when the problem occurred — a screenshot helps.

What support covers

• Deployment and onboarding — appliance installation, Microsoft 365 connection through your Entra ID tenant, and rollout of the desktop apps to your staff (including managed distribution via Intune or Group Policy).
• The desktop and web apps — sign-in issues, installation questions, and version updates for macOS and Windows.
• Updates — new releases are delivered through your own appliance's update channel; desktop apps update themselves after your administrator publishes a release. No action is needed from end users.
• The organization library — loading your policies and documents, and administering who may manage them.

Security issues

If you believe you have found a security vulnerability in BLACK AGENT or in this website, please email partner@blacklabs.company with the word SECURITY in the subject line. We acknowledge security reports within two business days and treat them with priority.

Service hours

Standard support is available on business days, 09:00–18:00 Ulaanbaatar time (UTC+8). Contracted customers have the response times defined in their service agreement.